This page is periodically updated to include new documentation & video tutorials. If you need any support, please contact the following:
Support Team
Login & Dashboard:
01. Login Screen - Accessing your dashboard with your credentials.
02. Main Navigational Menu - Application menu buttons and functions.
03. Dashboard Overview - Displaying of backup bridges and sorting.
04. Dashboard Main Section - Main dashboard area that displays backup bridges, and their status.
05. Dashboard Search & Scrolling - How to search a backup bridge and scroll.
Event Retrieval:
06. Event Retrieval - Basic searching & retrieving video events.
07. Event Retrieval Basics - Calendar, events and camera controls. Renaming cameras.
08. Player Functions - Basic operation of the event player.
09. Mass Export Events - Automated export of many events in a session.
Live View:
10. Live View - How to launch Quick View & Full Live View.
11. Live View Functions - Basic operation of the live view application.
12. Custom Layouts - Creating & editing your own camera layout groups. Deleting layouts.
13. Streaming, Bandwidth & Users - Adjust stream settings to reduce buffering.
Pulse Monitoring:
14. Pulse Monitoring - How to launch Pulse Monitoring.
15. Pulse Monitoring Basics - Menu icons, preferences, device icons, resizing.
16. Device Management - Adding, editing, and deleting devices. Activating & Deactivating.
17. IP Camera Functions - Exporting & Importing IP cameras. Remove all IP cameras.
Companies:
18. Companies - How companies link with backup bridges and users.
19. Manage Companies - Creating, editing and deleting a company.
20. Dealer Information - Editing your authorized dealer information.
User Management:
21. User Management - Understanding user roles.
22. Change Login & Two-Factor Authentication - Update username, personal data and enable 2fa.
23. Change/Forgot Password - Changing or resetting your password.
24. Manage User & Roles - Add, edit and delete users.
Device Configuration:
25. Device Configuration - Accessing the device configuration menu.
26. Device Name & Company - Rename device & assign to a Company.
27. Cloud Storage - Cloud storage & retention.
28. Backup Frequency - Backup frequency & schedule.
29. Alert Notifications - Alert status, format & recipients.
30. Network & Storage - Local storage, event connectivity & storage routing.
31. Device Information & Order - Information about the backup bridge & reference order.
32. Advanced Settings - Additional operation settings of the backup bridge.
33. Activation Status - Deactivating, reactivating or terminating a backup bridge permanently.
Local Settings:
34. Local Settings - Accessing local settings, preferences & other features.
35. Preferences - Descriptions of available user preferences.
36. Database Servers - Connecting to a Vault Portal hosted database.
37. Stored Credentials - Storing multiple login accounts & accessing at login.
Error Codes:
38. Vault Portal Error Codes - Error code identification in the main application.
Troubleshooting Tools:
39. Remote Reboot - How to reboot a backup bridge.
40. Teamviewer Connect - How to access the backup bridge by Teamviewer.
